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Is Your Mobile App Integrated With Your Legacy System?

Mobile App Integrated

Once you have decided to go for a mobile application, the first thing is to choose between building a native or a hybrid app. Native apps are developed specifically for a single mobile operating system. Since they are platform-specific, they can utilize all the device features. Hybrid apps, on the other hand, are developed to operate on multiple mobile operating systems. The next major thing in mobile app development is to integrate your mobile app with existing legacy systems.

Legacy systems are defined as computer software or hardware systems that are still in use by a business but cannot allow growth. Basically, they can be referred to as systems that meet the needs they were initially designed for. If your legacy system is too old, then before integrating your mobile app to it, you should consider upgrading it. Utilizing old legacy systems raises several problems like increased security risks, maintenance costs, and compatibility issues for businesses. However, if your legacy system does not need replacing, then you can focus on integrating your mobile app with it.

Why Integrate Mobile Apps with Legacy Systems

Integrating mobile apps with legacy systems enables seamless workflows in an organization. When mobile apps and legacy systems are integrated, they ensure complete transparency, minimize time wastage, and reduce roadblocks in accessing data. For instance, if your mobile apps and legacy systems are not integrated, then employees will have to access data on legacy systems and mobile apps separately, leading to inconsistencies and confusion But, when integrated, they can access mobile app data through legacy systems and vice-versa. The integration allows efficient data sharing among all the applications and legacy systems of a business. Seamless data flow and efficient data sharing will eliminate the chances of errors. When data on mobile applications and legacy systems are different from each other, employees might end up conveying incorrect information to customers. Imagine a customer calling a telecommunication company to get internet balance information. If the information on the mobile application and legacy system is not analogous to each other, then it might raise the chances of disputes and poor customer experience.

Businesses can gain cost benefits by integrating mobile apps with legacy systems. Integrating them with each other will eliminate the need for maintaining separate databases. Companies can have a single database to store all the data, whether gathered from legacy systems or mobile applications.

It also helps to create a remote workplace, and that can be beneficial to businesses in today’s digital world, where employees themselves believe that they do not need to be in the office to be productive. Integrating mobile applications with legacy systems can allow employees to access enterprise software through mobile apps.

What Enterprise Systems Can Be Integrated with Mobile Applications

Organizations use several enterprise software and hardware systems that can be integrated with mobile applications:

CRM

There are several good reasons to move from excel to CRM, and more and more businesses are transitioning from Excel to dedicated CRM software. With the integration of mobile applications to CRMs, employees can work on the go. They can access real-time information from mobile phones and respond to customer queries from anywhere. Mobile applications can gather customers’ data that can be used to deliver personalized services. Apps can access and gather customers’ data with their permission. Businesses can process that data to understand customers’ preferences that can be used to provide further personalized services.

Apart from benefits to employees, mobile app integration to legacy CRM systems can also directly benefit customers. For instance, customers can access and update their CRM accounts’ data through mobile applications.

Business Intelligence and Analytics

The true value of data can be derived only when it is processed and analyzed. Business intelligence and analytics systems can be integrated with mobile applications through APIs that can be accessed only by the employees. Such APIs are sometimes referred to as backend APIs. Businesses would not want customers to have access to their intelligence and analytics systems, and backend APIs help to provide such integration of mobile applications with legacy systems. Integrating mobile apps with analytics systems allows real-time data gathering and processing, which can help develop marketing strategies based on information extracted from analyzed data.

Accounting Software

Accounting software is a software that is used to maintain and process all transaction details. Integrating mobile applications with accounting software can help send real-time notifications to customers about their accounts. For instance, any billing updates made on a customer’s account of an electricity provider company can reflect on the mobile application. The electricity company can also send a real-time notification to the customer through their mobile application. In the case of an e-commerce app, product price updates made on the internal accounting software can reflect the price on the mobile application. It can also help process the cart value based on the items added in the cart. For instance, if a customer adds three items to his or her cart, then the mobile application can auto-calculate the cart value based on their prices mentioned on the accounting software.

Mobile app integration with legacy systems can be challenging sometimes because of the wide variety of mobile operating systems that are available, especially when integrating cross-platform applications. For instance, businesses have to build or buy APIs that can help integrate legacy systems with all mobile operating systems. But that won’t be hard if you develop your mobile application with Digital Fractal. We build native, web-based, and hybrid apps for all mobile operating platforms and help you integrate them with your business’s legacy system.

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